Frequently Asked Questions

Everything you need to know about your Jafra beauty journey.

How can I track my Jafra order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is Jafra's return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the invoice date for a full refund or exchange, excluding shipping fees.

Are Jafra products tested on animals?

No, Jafra Cosmetics International does not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf. We are committed to ethical beauty standards.

How do I find a Jafra Consultant near me?

You can use the 'Find a Consultant' tool on our website by entering your zip code. A local consultant can provide personalized skincare recommendations and help you place orders.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal for a secure checkout experience.

Do you ship internationally?

Currently, orders placed through the US website can only be shipped within the United States and its territories. For other regions, please visit the specific Jafra website for your country.